Privacy Policy

Effective date: July 2, 2026 · Lux Stryde LLC · Houston, Texas

Jump to: SMS Terms & Consent Information We Collect How We Use It Sharing Contact

Lux Stryde LLC (“Lux Stryde,” “we,” “us,” or “our”) operates the website at luxstryde.com and provides premium ground transportation services in Texas. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

SMS Terms of Service & Consent

When you provide your mobile phone number and book a trip with Lux Stryde, you consent to receive transactional text messages from Lux Stryde related to your service. These include booking confirmations, chauffeur dispatch and arrival updates, trip reminders, cancellation notices, and receipts.

Program name: Lux Stryde Transactional Messaging.

Message frequency: Message frequency varies based on your bookings and trip activity.

Cost: Message and data rates may apply. Lux Stryde does not charge for messages; standard rates from your mobile carrier may apply.

Opt-out: You can opt out at any time by replying STOP to any Lux Stryde message. You will receive one confirmation and then no further messages, unless you re-subscribe.

Help: Reply HELP to any Lux Stryde message for assistance, or contact support@luxstryde.com or 1-833-589-7879.

Supported carriers: All major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in data and consent are collected solely to deliver the transactional messages described above. This data is not sold, rented, shared, or exchanged with any third party or affiliate for marketing, promotional, or advertising purposes.

Lux Stryde may share limited information with service providers strictly for the purpose of delivering messages on our behalf (for example, our SMS delivery provider) — these providers are contractually restricted from using the information for their own purposes.

Information We Collect

We collect information you provide directly when you create an account, request a quote, or book a trip. This includes your name, email address, mobile phone number, pickup and drop-off locations, trip details, and payment information. We also collect limited technical information such as device and browser type and general location to operate and secure the service.

How We Use Your Information

To process bookings, arrange transportation, and dispatch chauffeurs.
To send transactional communications about your trip, including confirmations, driver and arrival updates, reminders, cancellations, and receipts.
To process payments and provide receipts.
To respond to support requests and improve our services.
To comply with legal and regulatory obligations.

We do not sell your personal information. We share information only as needed to provide the service: with chauffeurs assigned to your trip (limited to what is necessary to complete the ride), with service providers acting on our behalf (such as payment processing, SMS delivery, and mapping), and when required by law or to protect the rights and safety of our customers, drivers, and company.

Mobile opt-in data and consent are excluded from any third-party sharing. This category of information is never sold, rented, shared, or exchanged with any third party or affiliate for marketing or promotional purposes.

Data Retention

We retain your information for as long as your account is active and as needed to provide services, meet legal and tax obligations, resolve disputes, and enforce our agreements.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may update your account information or request deletion of your data by contacting us. You may opt out of text messages at any time by replying STOP to any Lux Stryde message. Depending on where you live, you may have additional rights regarding your personal information.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision. Material changes will be posted on this page.

Contact Us

Lux Stryde LLC
Houston, Texas
Email: support@luxstryde.com
Phone: 1-833-589-7879